Emotional Intelligence
by Eric Vanlanduyt & Xavier Denoël
Every day, millions of euros are squandered by companies in international trade as a result of bad decisions, interpersonal conflicts, lost sales and clients… arising from the inappropriate management of emotional reactions.
Situations related to exporting and interculturalism demand even better control over behaviours generated by emotional habits.
This session will enable participants to identify their own emotional strengths and weaknesses and provide them with practical management tools to move progressively towards « emotional efficacy ».
Content
Developing awareness
Discovering the origin and impact of managing emotions in a professional career (statistical model of competency management).
Identifying your Emotional Quotient (Goleman’s test).
Overall vision and development
Goleman’s Emotional Quotient (QE). Objectives:
- Encourage participants to assume the personal and relationship dimensions of emotional competencies.
- Link the various modules of people competencies management to the emotional competencies of Goleman’s model.
- Participants will select the most relevant competencies for them to develop within their own professional context.
Self-awareness and management: a competency that is developed in each of the “people competencies” modules, thanks to the feedback structures during presentation and role-playing debriefings.
Participants are also asked to develop a positive mental attitude in this module via a group presentation and debriefing according to the Wayne Dyer model.
Self control: competency developed in this module: definition and advantages, modelling and application via a (paired) test. Presentation of a planand techniques for development.
Self-motivation: approach (through Maslow’spyramid of needs) and development of the competency on Herzberg’s model (adaptation of Maslow in function of the company).
Link between motivation and self-realization via the job of an exporter.
Empathy: competency developed in the communication module and practised using advanced techniques thanks to the NLP process of synchronization.
Managing relationships: essential competency in a commercial career and developed in the modules of communication, conflict management, negotiation, teamwork and multiculturality.
Pedagogy
Goleman’s Emotional Quotient test and model
Evaluation and development of competency management. competencies
Wayne Dyer’s positive mental attitude
Herzberg’s model (corporate motivation).
Project-based apprenticeship on research and presentation of Goleman’s model
Action learning during feedback and development of mental control
The NLP process and techniques for emotions management
